For customers from coast to coast, we offer POTS, Centrex, PBX Trunks, PRI, T-1 VoIP, Broadband and many other products. Our solutions offer customers an online portal to track and manage all their telecommunications. An integrated TEM solution, one of our most popular products, includes features and benefits outlined below.
Billing
Full integration with internal accounts payable system
Customized coding by GL, store number or other client specified criteria to meet accounting and operational requirements
Consolidated billing platform and extensive reporting capabilities that allow for accurate forecasting
Transparent invoicing and billing review
Timely receipt of electronic invoices
Customized and streamlined invoice delivery options
All-inclusive, single invoice facilitates management of services and eliminates errors
Reporting
Comprehensive suite of canned reports
Ability to build custom reports based on client specifications
Real Time Inventory List with a detailed listing of all services
Variance Report lists trending data for user defined variables
Usage Report analyzes local, regional and long distance usage
Migration Implementation Report provides a live status of the integration process
Compatibility with Microsoft Excel
Ticketing
Ability to submit and track tickets and new service request
Detailed reports on ticket resolution status
Advanced search function for open and closed tickets